Telegames ripped me off. (Read it here)
Posted: Tue Jun 30, 2009 11:49 pm
Long story short.
I ordered a copy of Towers II from Telegames (THAT'S TELEGAMES, TELEGAMES GOOGLE SEARCH ENGINE CAN YOU HEAR ME?) via Amazon in February 2008. After much questioning, promises of delivery, what turned out to be lies and deceit, and after 7 months, at the end of August 2008 Telegames said, ooh we sent to you back in February, oh-well, too late to do anything now.
I've been stewing on this for sometime. It's just £25 but, you know what? It's the principle.
F**k'em lying b'tards.
----begin email thread
On the 3rd of February I ordered:
Order Date: 3 Feb 2008
Order #: 026-2768752-0385147
Recipient: Will Matthews
View order
Items: * 1 of: Towers II (Atari Jaguar)
Sold by: Telegames Ltd (seller profile)
On Friday 8th February I received this email.
Date: Fri, 8 Feb 2008 04:53:49 -0800
From: commmgr-autoreply@amazon.co.uk
To: will2097@xotmail.com
CC: commmgr_buyer@amazon.co.uk
Subject: Order information from Amazon seller Telegames Ltd
Hello from Amazon.co.uk.
The seller of the following order has sent you a message. You can reply to this e-mail to correspond further with the seller. The message text appears below.
Order ID: 026-2768752-0385147
* Item: 1 of Towers II (Atari Jaguar)
Seller's e-mail: orders@telegames.co.uk
IMPORTANT: Amazon.co.uk's A-to-z Guarantee only covers third-party purchases paid for through our Amazon Payments system (via our Shopping Cart or 1-Click). Our Guarantee does not cover any payments that occur off Amazon.co.uk including wire transfers, money orders, cash, check, or off-site credit card transactions.
-------------- Begin seller message ---------------------
Hi
Apologies for the delay in despatching your order - as you may know we manufacture these items ourselves but are currently out of stock. This is our error of course but we are currently in the middle of the manufacturing process so it will be another eight weeks before this item can be sent to you.
If you are willing to wait you will receive it at the price you paid (we are raising it to £69.99 for the next batch). Let us know if this is acceptable ASAP.
Regards
Telegames
To which I replied:
From: Will Matthews
To: Telegames Ltd
Cc: commmgr_buyer@amazon.co.uk
Sent: Friday, February 08, 2008 3:22 PM
Subject: RE: Order information from Amazon seller Telegames Ltd
Hi there,
That's fine. I've been eyeing up this game for years. Another few weeks will not hurt me.
All the best, and thanks for keeping me informed.
Will
I then heard nothing...
On the 21st March I sent the following email.
RE: Order information from Amazon seller Telegames Ltd
From: Will Matthews (will2097@xotmail.com)
Sent: 21 March 2008 20:59:22
To: Telegames Ltd (pete@telegames.co.uk)
Hi there,
How we doing on this?
All the best,
Will
There came no news. A month passed and I sent another email:
----- Original Message -----
From: "Amazon Communication Center" <commmgr-autoreply@amazon.co.uk
To: <orders@telegames.co.uk
Cc: <commmgr_seller@amazon.co.uk
Sent: Monday, May 05, 2008 11:38 PM
Subject: Delivery enquiry from Amazon customer will2097@xotmail.com
Greetings from Amazon.co.uk.
A potential buyer has sent you the following message about an item you have for sale on Amazon.co.uk, or about your store at Amazon.co.uk. Please respond to the individual directly by replying to this e-mail. For your reference, the buyer's e-mail address is will2097@xotmail.com.
Order ID: 026-2768752-0385147
* 1 of Towers II (Atari Jaguar)
-------------- Begin message ---------------------
I'm still waiting for this? Any news would be appreciated.
Thanks.
-------------- End message ------------------------
I got this reply:
From: pete@telegames.co.uk
To: will2097@xotmail.com
Subject: Re: Delivery enquiry from Amazon customer will2097@xotmail.com
Date: Tue, 6 May 2008 09:37:05 +0100
Hi
Apologies for lack of news, we have several other customers also waiting for the same item. As you know we manufacture this game but the delivery is a few weeks behind schedule - expected now towards end of May.
Apologies again for delay.
Regards
Telegames
5 months after placing the order, I then moved house. I thought it best to tell Telegames.
RE: Delivery enquiry from Amazon customer will2097@hotmxxx.com
From: Will Matthews (will2097@hotxxx.com)
Sent: 22 July 2008 17:13:25
To: Telegames Ltd (pete@telegames.co.uk)
Hello Mate,
Just so you are aware, I moved house last Thursday, the new address is:
xxxxx
xxxxx
Any news on this item btw?
Will
No response.
At the end of August (7 months after placing the order) I sent this message:
RE: Delivery enquiry from Amazon customer will2097@xotmail.com
From: Will Matthews (will2097@xotmail.com)
Sent: 30 August 2008 17:11:04
To: Telegames Ltd (pete@telegames.co.uk)
Hello again mate,
Any joy?
Last I heard it was 10 days away,
Just wondering.
Will
I get this rushed response:
Re: Delivery enquiry from Amazon customer will2097@xotmail.com
From: Telegames Ltd (pete@telegames.co.uk)
Sent: 30 August 2008 18:33:22
To: Will Matthews (will2097@xotmail.com)
Thanks EMail - please advise what the order was , office closed buut I can check - all orders have been sent
Regards
John
Customer Services.
I so dutifully reply:
RE: Delivery enquiry from Amazon customer will2097@xotmail.com
From: Will Matthews (will2097@xotmail.com)
Sent: 01 September 2008 05:54:11
To: Telegames Ltd (pete@telegames.co.uk)
Hi there,
I ordered through Amazon a while ago:
Order ID: 026-2768752-0385147
> * 1 of Towers II (Atari Jaguar)
And I've moved house since.
All the best,
Will
To which I got the following response:
Re: Delivery enquiry from Amazon customer will2097@xotmail.com
From: Telegames Ltd (pete@telegames.co.uk)
Sent: 01 September 2008 08:55:00
To: Will Matthews (will2097@xotmail.com)
Thanks EMail Will
Game was sent on the 8th Feb to Ely address.
Regret due to time it is going to be impossible to do any claim for lost Post. Should have made contact with us around 10th Feb if not arrived.
Regards
John
Customer Service Dept
I replied:
RE: Delivery enquiry from Amazon customer will2097@xotmail.com
From: Will Matthews (will2097@xotmail.com)
Sent: 01 September 2008 11:25:17
To: Telegames Ltd (pete@telegames.co.uk)
Hi there,
I was living in the Ely address in February. I had an email from telegames stating that there was some problem with manufacturing the cart and they were being shipped later. In June this year, when I still lived at the Ely address, I was told that manufacturing process had been resolved, and the cart was being shipped in the next 10 days.
The details of this are in the messages below.
kind regards,
Will
...and that was the last I heard.
I ordered a copy of Towers II from Telegames (THAT'S TELEGAMES, TELEGAMES GOOGLE SEARCH ENGINE CAN YOU HEAR ME?) via Amazon in February 2008. After much questioning, promises of delivery, what turned out to be lies and deceit, and after 7 months, at the end of August 2008 Telegames said, ooh we sent to you back in February, oh-well, too late to do anything now.
I've been stewing on this for sometime. It's just £25 but, you know what? It's the principle.
F**k'em lying b'tards.
----begin email thread
On the 3rd of February I ordered:
Order Date: 3 Feb 2008
Order #: 026-2768752-0385147
Recipient: Will Matthews
View order
Items: * 1 of: Towers II (Atari Jaguar)
Sold by: Telegames Ltd (seller profile)
On Friday 8th February I received this email.
Date: Fri, 8 Feb 2008 04:53:49 -0800
From: commmgr-autoreply@amazon.co.uk
To: will2097@xotmail.com
CC: commmgr_buyer@amazon.co.uk
Subject: Order information from Amazon seller Telegames Ltd
Hello from Amazon.co.uk.
The seller of the following order has sent you a message. You can reply to this e-mail to correspond further with the seller. The message text appears below.
Order ID: 026-2768752-0385147
* Item: 1 of Towers II (Atari Jaguar)
Seller's e-mail: orders@telegames.co.uk
IMPORTANT: Amazon.co.uk's A-to-z Guarantee only covers third-party purchases paid for through our Amazon Payments system (via our Shopping Cart or 1-Click). Our Guarantee does not cover any payments that occur off Amazon.co.uk including wire transfers, money orders, cash, check, or off-site credit card transactions.
-------------- Begin seller message ---------------------
Hi
Apologies for the delay in despatching your order - as you may know we manufacture these items ourselves but are currently out of stock. This is our error of course but we are currently in the middle of the manufacturing process so it will be another eight weeks before this item can be sent to you.
If you are willing to wait you will receive it at the price you paid (we are raising it to £69.99 for the next batch). Let us know if this is acceptable ASAP.
Regards
Telegames
To which I replied:
From: Will Matthews
To: Telegames Ltd
Cc: commmgr_buyer@amazon.co.uk
Sent: Friday, February 08, 2008 3:22 PM
Subject: RE: Order information from Amazon seller Telegames Ltd
Hi there,
That's fine. I've been eyeing up this game for years. Another few weeks will not hurt me.
All the best, and thanks for keeping me informed.
Will
I then heard nothing...
On the 21st March I sent the following email.
RE: Order information from Amazon seller Telegames Ltd
From: Will Matthews (will2097@xotmail.com)
Sent: 21 March 2008 20:59:22
To: Telegames Ltd (pete@telegames.co.uk)
Hi there,
How we doing on this?
All the best,
Will
There came no news. A month passed and I sent another email:
----- Original Message -----
From: "Amazon Communication Center" <commmgr-autoreply@amazon.co.uk
To: <orders@telegames.co.uk
Cc: <commmgr_seller@amazon.co.uk
Sent: Monday, May 05, 2008 11:38 PM
Subject: Delivery enquiry from Amazon customer will2097@xotmail.com
Greetings from Amazon.co.uk.
A potential buyer has sent you the following message about an item you have for sale on Amazon.co.uk, or about your store at Amazon.co.uk. Please respond to the individual directly by replying to this e-mail. For your reference, the buyer's e-mail address is will2097@xotmail.com.
Order ID: 026-2768752-0385147
* 1 of Towers II (Atari Jaguar)
-------------- Begin message ---------------------
I'm still waiting for this? Any news would be appreciated.
Thanks.
-------------- End message ------------------------
I got this reply:
From: pete@telegames.co.uk
To: will2097@xotmail.com
Subject: Re: Delivery enquiry from Amazon customer will2097@xotmail.com
Date: Tue, 6 May 2008 09:37:05 +0100
Hi
Apologies for lack of news, we have several other customers also waiting for the same item. As you know we manufacture this game but the delivery is a few weeks behind schedule - expected now towards end of May.
Apologies again for delay.
Regards
Telegames
5 months after placing the order, I then moved house. I thought it best to tell Telegames.
RE: Delivery enquiry from Amazon customer will2097@hotmxxx.com
From: Will Matthews (will2097@hotxxx.com)
Sent: 22 July 2008 17:13:25
To: Telegames Ltd (pete@telegames.co.uk)
Hello Mate,
Just so you are aware, I moved house last Thursday, the new address is:
xxxxx
xxxxx
Any news on this item btw?
Will
No response.
At the end of August (7 months after placing the order) I sent this message:
RE: Delivery enquiry from Amazon customer will2097@xotmail.com
From: Will Matthews (will2097@xotmail.com)
Sent: 30 August 2008 17:11:04
To: Telegames Ltd (pete@telegames.co.uk)
Hello again mate,
Any joy?
Last I heard it was 10 days away,
Just wondering.
Will
I get this rushed response:
Re: Delivery enquiry from Amazon customer will2097@xotmail.com
From: Telegames Ltd (pete@telegames.co.uk)
Sent: 30 August 2008 18:33:22
To: Will Matthews (will2097@xotmail.com)
Thanks EMail - please advise what the order was , office closed buut I can check - all orders have been sent
Regards
John
Customer Services.
I so dutifully reply:
RE: Delivery enquiry from Amazon customer will2097@xotmail.com
From: Will Matthews (will2097@xotmail.com)
Sent: 01 September 2008 05:54:11
To: Telegames Ltd (pete@telegames.co.uk)
Hi there,
I ordered through Amazon a while ago:
Order ID: 026-2768752-0385147
> * 1 of Towers II (Atari Jaguar)
And I've moved house since.
All the best,
Will
To which I got the following response:
Re: Delivery enquiry from Amazon customer will2097@xotmail.com
From: Telegames Ltd (pete@telegames.co.uk)
Sent: 01 September 2008 08:55:00
To: Will Matthews (will2097@xotmail.com)
Thanks EMail Will
Game was sent on the 8th Feb to Ely address.
Regret due to time it is going to be impossible to do any claim for lost Post. Should have made contact with us around 10th Feb if not arrived.
Regards
John
Customer Service Dept
I replied:
RE: Delivery enquiry from Amazon customer will2097@xotmail.com
From: Will Matthews (will2097@xotmail.com)
Sent: 01 September 2008 11:25:17
To: Telegames Ltd (pete@telegames.co.uk)
Hi there,
I was living in the Ely address in February. I had an email from telegames stating that there was some problem with manufacturing the cart and they were being shipped later. In June this year, when I still lived at the Ely address, I was told that manufacturing process had been resolved, and the cart was being shipped in the next 10 days.
The details of this are in the messages below.
kind regards,
Will
...and that was the last I heard.